Customers whose employment and income have been directly affected by the Coronavirus can call Progressive for payment issues 24/7 at 877.776.2436.
Moratorium on cancellation or non-renewal for non-payment—all products
Starting Wednesday, April 1, 2020 continuing through Friday, May 15, 2020, Progressive customers will not be canceled or non-renewed for non-payment of premium. We’re aware that some states have already issued leniency guidelines and we will adjust this timeline to either meet or exceed any state-specific requirements. Please note that this may not apply to all products in California.
In addition, customers will not be charged any late or cancel fees, receive any cancel notices, or experience any lapses in coverage during this time.
This cancellation and non-renewal moratorium applies to all Progressive Personal Lines, Progressive Home and Property, and Progressive Commercial Lines products.
We also recognize that businesses may have unique and changing insurance needs and are here to walk through options that best fit their business situation.
Customers do not need to take any action; we will automatically enact this moratorium to ensure coverage and help provide relief from any financial hardships our mutual customers may be facing as a result of the coronavirus outbreak. Please note that we will not be reinstating policies that canceled for non-payment prior to April 1, 2020. Also, if you have customers paying via automatic payments who wish to be removed from this payment option, they will still need to call customer service to make that update.