Billing grace period: We will help your personal and commercial lines customers who are having financial difficulty because of COVID-19. You can contact the applicable service area (listed in the attached document) for help with billing or payments issues. If your customers contact us directly, we will provide assistance.
We will be suspending cancellations for non- payment until May 1, 2020, and we will not be assessing late fees for premiums due on or before May 1, 2020.
We hope this grace period will help give customers the breathing room they need to weather this crisis. We will revisit and timely consider this suspension based on the facts and circumstances that develop over the next five weeks.
We will also continue to comply with any directives issued by state departments of insurance on billing issues.