Safeco Insurance is steadfast in our commitment to our customers during this uncertain time, and especially those directly impacted by COVID-19. We are prepared to waive late fees for any customer who is unable to make a payment on time due to COVID-19. If you have an impacted customer:
- Our billing customer service representatives will have the authority to adjust the customer’s current bill and to waive any late fees your customer incurs after March 1, 2020.
- If a customer calls you stating their employment or business has been impacted due to COVID-19 and they are having trouble making a payment, please contact Safeco Insurance at 877-566-6001 or the Liberty Mutual Business Insurance Service Center at 866-290-2920.